Privacy, Terms & Conditions
Privacy/Protection When Ordering from Petit Tresor
We need to collect certain information such as address and payment information but this is solely for the purpose of delivering your product and NO information will be shared with outside parties.
To further safeguard your privacy, a highly intelligent security platform consisting of McAfee is in place to safeguard your information. Additionally, all customer data collected from the transaction is protected on our servers against unauthorized access. All credit card information is processed by our own team and then promptly deleted.
As a part of our commitment to your privacy, Petit Tresor adheres to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale or exchange with other marketers; (2) honor customers' requests not to share their information with other marketers; and (3) honor customers' requests not to receive mail, telephone or other solicitations from Petit Tresor.
We welcome your comments about our Web Site. However, any comments, feedback, notes, messages, ideas, suggestions or other communications (collectively "Comments") sent to our Web Site shall be and remain the exclusive property of Petit Tresor. Your submission of any such Comments shall constitute an assignment to Petit Tresor of all worldwide rights, titles and interests in all copyrights and other intellectual property rights in the Comments. Petit Tresor will be entitled to use, reproduce, disclose, publish and distribute any material you submit for any purpose whatsoever, without restriction and without compensating you in any way. For this reason, we ask that you not send us any comments that you do not wish to assign to us, including any confidential information or any original creative materials such as stories, product ideas, computer code or original artwork.
Special Instructions for Receiving Furniture & Other Freight Shipments
If you have ordered furniture from Petit Tresor, your order may be shipped via a Home Delivery freight carrier. Most carriers schedule deliveries Monday through Friday between the hours of 9:00 a.m. and 5:00 p.m.
You must be present to receive, inspect and sign for your delivery. Please DO NOT arrange to have shipments dropped off when no one is home.
When the delivery company calls, please make a note of the company's name and phone number. This will be very helpful if you need to contact them for any reason.
Please note that the delivery agent will place your item(s) just inside the main threshold of your home.
Petit Tresor's designers and craftsmen take great care in packaging their creations to ensure safe transport to your home. Although these items are packaged properly, in some instances transit-related damage may occur. It is imperative that you inspect your order carefully when it arrives. Take the time to note any damage to your order on the delivery receipt. Do not sign the shipping documents without recording details of transit damage.
Upon inspection, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages must be reported to Petit Tresor at the time of delivery by calling us at 877 482 7856.
If you do not inspect your items upon delivery, or note on the shipping documents cases unopened - possible concealed damage, Petit Tresor will be unable to assist you in repair or replacement of damaged merchandise. If inspected items arrive damaged and Petit Tresor is notified according to the our instructions then a replacement will be sent free of charge. However, recipient will be liable for all import duties and freight charges.
Again, we thank you for your order and trust that you will be delighted with your purchase.
Lead Times and Quick Ship Furniture Delivery
Please note that lead times are listed in the product page of your item and are approximate. Standard processing time of online orders with no stated lead time is 7 to 10 business days. Monogrammed and international orders can take an additional 1-2 weeks. The lead-time indicated solely represents the production time of your actual item and does not include transit time. Transit time, depending on where you are located, can take anywhere from 1 to 3 weeks. "Quick Ship" is only available for items shipping within the United States.
Petit Tresor strives to send all custom items in the Furniture marked for “quick ship” delivery in the following major cities within 7 to 10 business days:
• San Francisco; Los Angeles
• New York City; Baltimore; Boston; Dallas; Atlanta; Chicago; Detroit; Columbus; Cromwell, CT; Raleigh/Charlotte, NC; Tampa/Fort Meyers/Orlando/Miami/Fort Lauderdale, FL.
For other metropolitan areas, quick ship furniture arrives within 2 to 3 weeks. There is no additional charge for Quick Ship delivery.
Petit Tresor offers two types of Furniture Delivery: Standard and Deluxe
Shipper will bring the item to your doorstep. If the box appears to be in good condition, but you cannot inspect the shipment due to limitations, please note not inspected upon delivery on the shipping waybill. However, if the box is damaged in any way, please note box damaged, not inspected at delivery on the waybill. Any damage/damages must be reported to our customer service department within 5 days of receipt of the item. For international shipments, customer recognizes and is responsible for all import duties. International shipping charged listed at checkout are estimates. Additional shipping fees may apply and will be charged at time of final estimation.
Shipper will bring item or items to the room of your choice and unpack your purchase/s. If at this point you have selected the in home white glove delivery service the shipper will assemble the items for you provided this service is available in your area. Please call customer service for additional fees and costs associated with this service. If there are any damages or missing pieces, please note this on the shipping waybill. If the box/packaging are not available for your inspection, please note that as well. Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within four (4) days of receipt of your item/items.
Many of our larger furnishings require special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via our in-home delivery service. As a result, these oversized items incur a Shipping Surcharge in addition to the regular Shipping Charges noted above. If you wish to receive in home delivery you may do so for an additional fee, which is called "white glove delivery". In home set up otherwise known as white glove delivery also incurs additional shipping charges.
If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window at your convenience. If delivery cannot be scheduled within 10 days, applicable storage fees will be added to the shipping cost and applied to your credit card. If you are interested in assembly service, please inquire when the carrier contacts you to schedule your appointment.
Returns, Exchanges, and Cancellations
Petit Tresor strives to provide its clientele with the highest quality merchandise and an unparalleled shopping experience. Please note that depending on the item you have purchased different return and exchange policies apply.
Custom-designed Furniture, bedding, gifts and clothing, and other custom made items all require payment in full prior to your order and cannot be cancelled, returned or exchanged. If you would like to know if your item is custom please carefully read the item description on the item page of the product you are interested in. Please note that variations of colors and shades always exist due to dye lots and colors are not guaranteed. For international shipments, customer recognizes and is responsible for all import duties. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Please contact any of our knowledgeable design consultants via e-mail at firstname.lastname@example.org or call 877 482 7856 PST.
Petit Tresor does not allow orders to be cancelled once placed. If you are not completely satisfied with your non-custom item, you may exchange it for store credit minus any shipping charges incurred. Returned items must be unused, in their original non-modified condition and their original packaging. Please call us within 15 business days from the day of receipt of your merchandise and we will issue you a Return Authorization number called RAN.
If you return an item after the 15 business day window, without a RAN, and Petit Tresor suspects an item has been used, the merchandise will be shipped back to you at your expense. For international shipments, customer recognizes and is responsible for all import duties.
Occasionally packages are returned to us as undeliverable or refused. When the carrier returns the package to us we attempt to contact the purchaser via the email provided at the time of ordering to verify the correct shipping address. All return and re-shipping charges are the responsibility of the purchaser. If we are unable to contact the purchaser or if the purchaser requests for the package not to be shipped Petit Tresor will issue a store credit in the amount of the items minus shipping charges.
In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by email.
From time to time there may be information on our Web Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. Petit Tresor reserves the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).
Hyperlinks to other Web Sites
To the extent our Web Site contains hyperlinks to outside services and resources, the availability and content of which Petit Tresor does not control, any concerns regarding any such service or resource, or any hyperlink thereto, should be directed to the particular outside service or resource.
This Web Site and all Content available on this Web Site are provided on an "as is" basis without warranties of any kind, either express or implied, including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. You acknowledge, by your use of this Web Site, that your use of this Web Site is at your sole risk, that you assume full responsibility for all costs associated with all necessary servicing or repairs of any equipment you use in connection with your use of this Web Site, and that Petit Tresor shall not be liable for any damages of any kind related to your use of this Web Site.
All of the Content on this website is subject to copyright, trademark, service mark, trade dress and other intellectual property rights or licenses held by Petit Tresor. Your use of the trademarks, service marks, trade dress and copyrighted material displayed on this website is strictly prohibited. You may download, print and store selected portions of the Content, provided you (1) only use these copies of the Content for your own personal, non-commercial use, (2) do not copy or post the Content on any network computer or broadcast the Content in any media, and (3) do not modify or alter the Content in any way, or delete or change any copyright or trademark notice. No right, title or interest in any downloaded materials is transferred to you as a result of any such downloading. Petit Tresor reserves complete title and full intellectual property rights in any Content you download from this Web site. Except as noted above, you may not copy, download, reproduce, modify, publish, distribute, transmit, transfer or create derivative works from the Content. One or more patents may apply to this Web site, including without limitation, U.S. Patent Nos. 5,528,490; 5,761,649; and 6,029,142.