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Return Policy

Returns, Exchanges, and Cancellations

Petit Tresor strives to provide its clientele with the highest quality merchandise and an unparalleled shopping experience. Please note that depending on the item you have purchased different return and exchange policies apply.

Custom Items

Custom-designed Furniture, bedding, gifts and clothing, and other custom made items all require payment in full prior to your order and cannot be returned or exchanged. If you would like to know if your item is custom please carefully read the item description on the item page of the product you are interested in. Please note that variations of colors and shades always exist due to dye lots and colors are not guaranteed. For international shipments, customer recognizes and is responsible for all import duties and all International Shipping Charges.  International shipping Charges are calculated and charged to card provided at time of shipping.We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Please contact any of our knowledgeable design consultants via e-mail at customerservice@petittresor.com or call 877 482 7856 PST.

Please note that lead times are only estimates and can vary depending on manufacturer.  Cancellation of a custom item due to lead time changes are not permissible since these items are in production.

Non-custom Items

If you are not completely satisfied with your non-custom item, you may exchange it for store credit minus any shipping charges incurred. Returned items must be unused, in their original non-modified condition and their original packaging. Please call us within 15 business days from the day of receipt of your merchandise and we will issue you a Return Authorization number called RAN.

If you return an item after the 15 business day window, without a RAN, or Petit Tresor suspects an item has been used, the merchandise will be shipped back to you at your expense.

For international shipments, customer recognizes and is responsible for all import duties and all International Shipping Charges.  International shipping Charges are calculated and charged to card provided at time of shipping. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Customer assumes all shipping charges if all above criterea above is met and wants to receive store credit.

 

Back Orders

In some cases, shipping may be postponed due to a lack of product availability. Items that are on backorder will be shipped when they are received in stock. In the event of any delay, we will notify you by mail or email.

Luxury Baby Boutique and Designer Baby Products Petit Trésor is a luxury baby boutique that provides luxury for babies, infants, and mummy including;
designer children's clothing, luxurious nursery decor, nursery furniture, crib bedding, and luxury baby gifts.

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