Custom Items

Custom-designed Furniture, bedding, gifts and clothing, and other custom made items all require payment in full prior to your order and cannot be cancelled, returned or exchanged for any reason. Please note that variations of colors and shades always exist due to dye lots and colors are not guaranteed. For international shipments, customer recognizes and is responsible for all import duties and all International Shipping Charges.  International shipping Charges are calculated and charged to card provided at time of shipping. We cannot accept returns on monogrammed, personalized, final-sale or special-order items, or on items damaged through normal wear and tear. Please contact any of our knowledgeable design consultants via e-mail at customerservice@petittresor.com or call 877 482 7856 PST with any questions.

Petit Tresor offers two types of Furniture Delivery: Standard and Deluxe

Standard Delivery

Shipper will bring the item to your doorstep. If the box appears to be in good condition, but you cannot inspect the shipment due to limitations, please note not inspected upon delivery on the shipping waybill. However, if the box is damaged in any way, please note box damaged, not inspected at delivery on the waybill. Any damage/damages must be reported to our customer service department within 5 days of receipt of the item. For international shipments, customer recognizes and is responsible for all import duties.

Deluxe Delivery

Shipper will bring item or items to the room of your choice and unpack your purchase/s. If at this point you have selected the in home white glove delivery service the shipper will assemble the items for you provided this service is available in your area. Please call customer service for additional fees and costs associated with this service. If there are any damages or missing pieces, please note this on the shipping waybill. If the box/packaging are not available for your inspection, please note that as well. Remember that if you sign the waybill without notating damages, we cannot be responsible for assisting you in the repair or replacement of the merchandise. Any damages must be reported to our customer service department within four (4) days of receipt of your item/items.

Many of our larger furnishings require special consideration in shipping and delivery. Because these items are large and heavy, we must ship them via our in-home delivery service. As a result, these oversized items incur a Shipping Surcharge in addition to the regular Shipping Charges noted above.  If you wish to receive in home delivery you may do so for an additional fee, which is called "white glove delivery". In home set up otherwise known as white glove delivery also incurs additional shipping charges.

If a furniture carrier is used to ship your item, the carrier will contact you to schedule a delivery time. Deliveries are scheduled within a four-hour window at your convenience. If delivery cannot be scheduled within 10 days, applicable storage fees will be added to the shipping cost and applied to your credit card. If you are interested in assembly service, please inquire when the carrier contacts you to schedule your appointment.