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Store Policies

**** No Refunds. All sales are final. ****

Returns Policy

Non-Custom items may be exchanged or returned within 15 days of receipt for store credit only. Returned items must be in original condition. Returns are not accepted on personalized, final-sale or special order items.

Store Credit Policy

Store credit cannot be applied to any furniture or custom order. Please feel free to contact us at customerservice@petittresor.com to inquire about your current balance. Store credit must be redeemed within 2 years of issuance as our systems periodically purge based on inactivity. Store credit from our previous location on Robertson will not be honored.

Shipping & Delivery

All shipping charges are the responsibility of customer. It is the customer's responsibility to notify Petit Tresor of event dates or personal deadlines so that we may instruct on best method of delivery. Failure to meet dates or deadlines that we are not aware of does not constitute a reason for cancellation or refund. Expedited shipping is available for an additional charge. For international shipments customer is responsible for all shipping charges & import duties. Delivery charges apply to all furniture deliveries whether local or not.

Custom Order Policy

Custom designed furniture, bedding, gifts, clothing & other custom made items require payment in full prior to order processing and cannot be cancelled, returned or exchanged. Balances due on open invoices will be charged on credit card used at time of order. When delivery of any one item of a custom order is requested all owed sums must be paid in full prior to any delivery. All lead times are estimated and do not include transit time. Lead times are in no way guaranteed and do not constitute a reason for cancellation.

For additional information, please see our Custom Products Policy